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Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. Yes, OnLuck Casino is licensed and regulated, and uses the latest encryption technology to protect player data in New Zealand.
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Once the request is submitted, the player’s account will be disabled, and they will be excluded from all promotional offers for the specified duration. Players can set a self-exclusion limit of 6 months, 9 months, or 1 year. While the limit is active, they will not be able to deposit or withdraw funds, and their account will be disabled.
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